Nov 11 2008
Cutting Costs or Cutting Your Throat?
Is customer service an expense or an investment? Consider this story: Cindy Shebley, an eBay PowerSeller, fired one of her product suppliers because of their brain dead customer service. Cindy was the exclusive sales rep for a specialty product. She would make the sale, then contact the product creator who would ship it to the [...]
Comments Off
Follow Me on Twitter