Jan 31 2009

FLV To Be Added Back Into Camtasia 6

Published by at 8:54 am under Camtasia

paperclips FLV To Be Added Back Into Camtasia 6

Don't Make 'Em Beg


TechSmith has listened to its customers.

Sometime around March, 2009, they plan to release an update to Camtasia 6 that will include output to FLV. The loss of FLV support was the single biggest complaint against Camtasia 6, and Camtasia users certainly did complain.

High Definition MPEG-4 video with H.264 compression, which was introduced to Camtasia with v6, will still be included in the new release. FLV will just be added as another option.

Betsy Weber, TechSmith lead evangelist, says, “Bottom line is that we messed up by removing FLV as soon as we did, but we’re working on fixing it.”

This is good news all around. And it’s the mark of great customer support.

Although TechSmith had (what they thought were) good reasons for dropping FLV support, once it became apparent that those reasons didn’t persuade their customers, TechSmith didn’t dig in their heels, complain about the cost of retooling, tell everyone else they were wrong, and watch loyal customers walk away. They listened and then they made the changes their customers wanted.

Bravo, TechSmith!

Photo by Zitona Released under Creative Commons License

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One response so far

One Response to “FLV To Be Added Back Into Camtasia 6”

  1. Betsy Weber says:
    January 31, 2009 at 1:50 pm

    Thanks for the nice post! I appreciate it. We wouldn’t be anywhere without listening to our users. :-)

    Please let me know if you have additional feedback…

    Betsy Weber, Chief Evangelist
    TechSmith Corporation
    twitter: @betsyweber

    PS – Love the pic! Very cute!